Refund Policy

1. Overview

Thank you for choosing Shatibiy Institute of Qur'an & Islamic Studies. We strive to provide high-quality educational content and services. This Refund Policy outlines the conditions under which refunds may be granted for our online courses and services.

2. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• The refund request is made within 7 days of purchase
• You have not completed more than 20% of the course or service
• There is a technical issue preventing access that we are unable to resolve
• Duplicate payment was accidentally made

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after purchase
• Failure to complete the course
• Lack of usage or inactivity
• Violation of our Terms and Conditions
• Requests made after the refund period has expired
• Downloadable digital products that have been accessed

4. Subscription Services

For our subscription-based services:

• You may cancel your subscription at any time from your dashboard
• Cancellation will take effect at the end of the current billing cycle
• No partial refunds will be issued for unused time
• You will retain access until your current period ends

5. How to Request a Refund

To request a refund, please contact us with the following details:

Send your request to: refunds@shatibiy.com

We will review your request and respond within 3–5 business days.

6. Processing of Refunds

If your refund request is approved:

• Refunds will be processed to the original payment method
• Processing time may take 5–10 business days depending on your bank or payment provider
• You will receive a confirmation email once the refund is processed
• Course access will be revoked upon refund approval

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.